Use Case 7 Saving Mother's Day: Quick voucher code fix by TESTIFY.
About the client
Our client is an e-commerce platform that has generated new coupon codes to offer its customers five fold product value.
What happened?
Customers reported that the validation box on the website indicated that the new coupon code was too long and therefore not accepted. This happened just before Mother's Day, one of the highest sales days for the customer.
How could such a mistake happen?
The reason for this problem is that the coupon code comes from an external store system. These codes were not tested sufficiently before they were introduced on the platform, which led to the current situation.
How difficult was the testing for the TESTIFY team?
The TESTIFY team had to create various coupon codes in different lengths and formats and then test them in the customer's validation box. The testing process also included documenting and reporting the results, including any errors and issues encountered.
Because of the TESTIFY team's quick response time and effective JavaScript form validation, the error was fixed in time for Mother's Day. This helped secure the customer's sales on this important day and the development team was thrilled with the efficiency and effectiveness of the solution. With their help, Mother's Day was saved for the online store.
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