Use Case 5 Tracking Pixel legt Warenkorb lahm - Console log hätte gereicht
About the client
In a webshop there is always a shopping cart. This shows the total price of all the items selected by the user and automatically includes any changes to the number of items. In our test case, the customer sold tickets for a cultural event.
What happened?
If the number of tickets was changed, the total price remained unchanged. If the user looks at the final bill before placing the order everything fits again. The user has to get to this point first, and that is not at all obvious. Such an error in the UX design can have a lasting impact on the customer's trust in the web store.
How could such a mistake happen?
E-commerce is very unpredictable without tracking. And with tracking, it is a sometimes very wild collection of Javascript elements that are loaded as a matter of course. Bugs in Javascript files can quickly affect the usability of the entire website. This concerns navigations, forms and also shopping carts. Here, bugs are especially hard, because they can destroy the user's trust in the store. After all, who wants to order on a page where the prices are not even added up correctly in the shopping cart?
How difficult was the testing for the TESTIFY team?
Our Magento webshop tests check such order processes. We check what happens when items are added, the quantity is edited or items are deleted. Of course, we also check the correct calculation of the total amount with and without VAT. The tests are ready to use by us and find such errors after a few seconds. If you have the console open in the web browser, the bug literally jumps out at you. But unfortunately this is done far too rarely. Our tip to all who work in the internet: Just check the console with a click on the F12 key. Everything that is red here under the console should not be neglected.
We find Javascript Errors quite reliably!
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